Shipping Policy

Shipping Policy of MOXI

MOXI is committed to providing all customers with fast and reliable shipping service. This shipping policy outlines delivery times, costs, and procedures to ensure the best possible shopping experience.

Delivery Times

MOXI aims to ship all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are generally delivered within 5–14 business days. Delivery times may vary depending on factors such as:

  • Weather conditions

  • High-demand periods (such as holidays)

  • Customs procedures (if applicable)

Free Shipping

At MOXI, you enjoy free shipping on all orders. Regardless of order value or location, you pay no shipping costs. This is part of our commitment to making the shopping experience as easy and attractive as possible.

Shipping

All MOXI orders are shipped directly from our supplier. This approach allows us to shorten processing times and ensure you receive your products as quickly as possible. It also enables us to carry out strict quality control on each item shipped.

Order Processing

  • Once your order is placed, you will receive a confirmation email with all purchase details.

  • Orders are processed and shipped within 24 to 48 hours.

  • When your order is shipped, you will receive an email with a tracking number so you can easily follow your package.

Order Tracking

MOXI provides tracking information for all orders. The tracking number you receive via email allows you to track the progress of your shipment via the carrier’s website. This way, you know exactly where your package is and when it will be delivered.

Questions and Support

Do you have questions about your order or our shipping policy? Our customer service team is ready to help! You can reach us at:

Email: info@moxilonden.com

We strive to respond to all inquiries quickly and professionally.

Limitations and Exceptions

While we do our best to meet estimated delivery times, there may be unforeseen circumstances that cause delays. These may include:

  • Customs procedures

  • Severe weather conditions

  • Force majeure situations

MOXI is not responsible for such delays, but we appreciate your understanding and patience in these cases.

MOXI is committed to providing an exceptional online shopping experience, including fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. For questions or further information, feel free to contact us at info@moxilonden.com.