Return and Refund Policy of MOXI

At MOXI, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Money-Back Guarantee on New Products

We offer a full money-back guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.

No Refund on Sale Items

Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Return Shipping Costs

Customers are responsible for the shipping costs of returns. MOXI does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for complete information.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.

Exchanging Sale Items

Sale items cannot be exchanged, even in cases of incorrect sizing. Be sure to select the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.

Return Process

To initiate a return, send an email to info.blenza@gmail.com. Once your return is approved, you will receive detailed instructions to complete the process.

Requirement to Include Return Form

Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.

MOXI is committed to ensuring customer satisfaction. By following our return and refund policy, we guarantee that all returns are handled efficiently and fairly. For questions or concerns, feel free to contact our customer service at info.blenza@gmail.com.